How to Track Your Bus and Share Journey Updates

Live bus tracking is most useful when everyone is looking at the same journey. Before departure, confirm your travel date, booking reference, pickup point and destination. If you have an outward and return ticket, make sure you have opened the correct one.

With us, live tracking is available through our website and app. Open the journey information for your booking and use the tracking option provided. The exact screen can change, so follow the controls shown for your trip rather than an old screenshot.^[1]

Save your ticket separately. Tracking helps you follow the journey; it is not a replacement for your booking confirmation or photo ID at boarding.

A map pin shows a reported location. An estimated arrival describes when the bus may reach a point. Follow the boarding time on your ticket while using tracking to stay informed.

Look for a last-updated time where one is shown. A location can appear unchanged when the data has not refreshed. Check your connection and reopen the journey information before deciding what has happened.

If the coach seems close but you cannot identify the pickup location, contact the service team. Wait in a safe place while the team confirms the pickup location.

Our electric coach at a boarding point. AI illustration.

Check booking messages for your pickup details. Share the address or map location with the person taking you there. Allow time to reach the correct side of the road and identify the waiting point.

Keep your ticket available and watch for instructions from the crew or booking messages. If there is a delay or the tracking is unclear, ask for an update instead of leaving the pickup point based on an assumption.

Send one clear message: that you are aboard, your destination drop point and when you expect to next check in. That gives your contact the details they need for the next check-in.

If the tracking screen offers a share control, send it privately to your chosen contact. Otherwise, send a short status message with the current estimate. Avoid posting your booking reference, phone number or live journey publicly.

A person collecting you may be unfamiliar with the drop point too. Agree a recognisable public meeting place and a backup contact method before the bus reaches the city.

First check mobile data and the booking date. Refresh the journey view once, then review your latest messages. Repeatedly opening several old links can make it harder to tell which information is current.

If the update remains unclear, contact our customer support with your booking reference and pickup or drop point. Explain the decision you need help with: finding the coach, confirming a pickup or coordinating an arrival.

Keep a little phone battery in reserve for the final transfer. An offline ticket, written accommodation address and agreed meeting point remain useful even when a live map is temporarily unavailable.

We make live tracking available through our website and app so you can follow your journey and coordinate with the people meeting you. Keep your confirmation handy, then use our support team when you need help interpreting a journey update.